Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It turned out perfect, I loved
The product arrived very well, the glasses look excellent quality, the seller recommended😁👍
so chic- laooooooove them. Get compliments always!
Quality really good, they look like în the photos, the dimensions are for the Kids, the shipment was really really fast!!! Thank you!
they are outstanding. Great quality and style
The glasses are stylish, my wife likes it. The second glasses are a little crooched, and one glass on the Bolt is dangling. Not fixed... Somehow I will finish it myself. For this price the glasses are good...
all plastic thought it was metal, lens small
The product is exactly the same, very good quality and material. Recommended💯
For their price it is OK they are not very dark but it is okay
As described
The glasses are cool, the quality is good, but you have to wear it, then you can see it. The color of the dark lenses is excellent smoky. I do not like very dark lenses, so for me the thing. Delivery is fast, arrived two weeks early. Thank you!
The product is well packaged and it is very nice, thank you
These look great. I really like the details. Well packaged and well put together. Care was taken to keep them in great shape. Not flimsy but a good quality. I would shop from here again. Maybe I should have gotten some additional colors. I wish they came with actual tinted lenses.
The product is good, but it came broken, there is not enough fasteners for the part that fits the nose, I don't know how to fix it. The Bolt was gold without the nut, just inserted into the hole. Fell out lies separately in the bag. It is not possible to use. Sorry, the glasses are beautiful. It is not clear why to send broken ones.
These glasses have quality material and the packaging was very good. I recommend.
Small glasses, more for a kid than an adult, but there's nothing to attach to.
Even more cool eyepieces, I didn't spit with the seller. I am satisfied with the purchase!
Am absolutely in love with all my glasses they are wonderful!
👍Very fast and well packaged
Super nice
Good decent quality but they are really small. For a child not for an adult.
Thank you so much everything was perfect packaging, shipping, everything excellent seller. :)
Thanks to the seller, packed in addition, everything came in one piece, satisfied with the purchase, recommend the seller, bombshell glasses!!!
The same picture I liked MRA recommend it and fast delivery
Very good. My son loved