Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not a clean clear lenses for show
very cool.
Cool
Packaging, package. It's a miracle that everything is intact. They sit normal, put a little pressure on the bridge of the nose, but you quickly get used to it. Lenses plastic.
Packaging, package. It's a miracle that everything is intact. They put a little pressure on the bridge of the nose, but you quickly get used to it. Lenses plastic.
Hello I arrived very well and on time thank you
Glasses surprise for their quality despite their low price. The color is correct and they look solid, and the lenses are thick enough to protect from UV rays. What least convinces me is the clip grip, you have to hook it on the bridge of the nose but the clamp is a bit small and I don't know if it will hold. In addition, the design makes the sides of the eyes uncovered. However, if you like this model, they are good sunglasses and I recommend them.
these glasses are cute & different, but honestly they're not practical because you have to keep touching the lenses to put them on & off therefore you scratch them and the more you wear them the faster they'll scratch hindering your vision, they're cool they're just not a practical item for long-term use.
Perfect
I really liked the glasses. Reminds me of the movie matrix.
due to my larger head these work great
Glasses are cool, especially silver. But broke on delivery. Had to re-order. Packaging is weak
Arrived calm, without damage. The only delay was on account of the mail.
The glasses are amazing but i have one complain. mine came a bit bent. But no issue overall. p.s if you are a sweaty person these are not for you. They keep falling off your nose if you sweat alot
Morpheus
got both the silver and the black , they seem like good quality i hope they are
Silver Version very mirror for those in front Remains very nice
The norms of the whiplyadayut, the loss of the guintv here with one side, let me have the norm to get through, I know de know. For such a penny fanov Fanny)
I order again, since my first batch was taken away by friends with words-give it, well, give it. The quality is good.
It takes a while, but the product looks very good quality
nice , great glass
relatively small for european people
Great quality/price. Comfortable to put, they don't squeeze much. Are quite dark, even too much, it seems that you are going at night.
haven't wear yet
Nice. These are a bit small for my face. The nose clips each have a spring loaded lever