Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality good and very beautiful
Istanbul arrived in about 20 days. <2en> very good quality and clear colors are quite vivid. I liked the pressure. <2en> I wish there was a tape to stick the one missing because I was so hard until I found the right tape.
Very nice! Printing and fabric are very good shipping took 2 months longer than expected.
Perfect size, good fabric It's beautiful.
so pretty, didnt smell!
I loved it, it's beautiful and shipping very fast, recommended
Very high quality)
Very good! The size is perfect, I would have wanted it to be bigger but I settle, it took so long
It’s the perfect size for my wall. It came pretty quickly and the condition is excellent.
Is simply wonderful this tapestry
good quality, my expectations were exceeded
It came quickly all very like only a little unhappy about the quality well, and so everything is super
The product arrived in great condition. The quality is great and met all expectations.
All is well. Synthetics. Not torn and bright
Excellent, I could bring something to put on the wall but 10/10
The quality of the fabric is excellent, the pattern is clear and beautiful, fully corresponds to the description. Do not regret money, if you want to hang on the wall-take the biggest. Its value justifies.
Flag perfect!!! Exactly as I expected.
Small but pretty.
Smaller than I thought it would be and the fabric is not as I imagined but are beautiful too
a little smaller than expected but it came out as it is in the photo
THIS IS VERY NICE
looks awesome, description is really accurate. I was surprised about the quality of print. 10/10
WOW I love super good quality and great Image