Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank You Very Much! Quality of on top!
Perfect. I will buy more
As I can judge from my experience, the quality of is more than satisfactory
top . superior quality and service!
Received within a couple of weeks, recommend this store.
Low priced is the reason why I love online shopping so much
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Thank you for great and fast shipping! `ll order again from this store!
Thank you for fast shipment and delivery! I really recommend this and store~
Great quality + fast shipping and delivery time. I really satisfied.
really good quality, I didn't expect it. A+++++
Matches the description. No drawbacks
This is actually one of the best, if not the finest products of thisnature I have ever had the pleasure to use. I think it is a good gain. It got in the post prior to what was it was predicted and saved me a lot of hassle, since I needed it without delay. I was remarkably gratified with the customer service. I favor itself, have not observed any causes tobe unhappy about. definitely recommend.
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
This is a really inexpensive , the store offers are great
Overall great product!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Though I've hardly had this thing for three days three weeks I'm quite happy with it. This an excellent deal. I bought it for my companion. We were both fascinated with the quality of theproduct. The purchased product actually came soon and I was quite satisfied. way topped my beliefs. I would categorically recommend this . fancy it so much I am already planning to purchase more.
good quality of my new . i was a bit worried but it's fine.
I can surely say it's the best price for for both online and offline stores
[word exactly as described! Thanks.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
Buying from this store has exceeded all my expectations. Thanks for !
Such a good item for sale in a really reputable shop!