Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You 've come in the right time and the product is what I thought
It came without any harm, and it's just as they describe it, it's very beautiful the diary I loved
came in real fast and has a good quility
All right to the ad. The order came to me in 18 days from my own country, Spain. I love it and you can tell it's good quality, it has compartments to put your notes and a space on a side to leave a pen or pen. All set for your notes. It's already the second one I 've bought, and I'll keep asking for some more for my nieces for next year. I keep the references for next purchases. Thank you!
It's come very fast, it's great
It's good, it's fast, and he has a gift, thank you very much
Was just right snellen delivery within 3 weeks within
Great I love it delivered quickly
I really like the diary, it came very fast and it's good quality. It has many ojas and compartments to keep letters and a pen. I recommend it is a beautiful diary, I am very happy with my request. Thank you very much.
Very very pretty, very well packaged. Thanks to you.
Lovely and with gift thank you
good quality. item as described.
Arrived super fast! Exactly as described in pictures. My little daughter was very happy and already filled half of it.. will order again for sure. Thanks!
Perfect I recommend to 100% my daughter just loves the delivery quite long
It's super pretty, just be careful when you receive it don't block it, before you try to open it see the video with instructions, it's very easy.
Very cool notes. Daughter satisfied. Like her up, because is szyfr. Came much before time. WITH its sign Zodiac. Recommend this Product for any teenagers.
Good quality, the lock works well, just like in the pictures.
The diary is really pretty in real life, the paper feels nice as well and the pages have a good layout. I'll definitely be using this book a lot to journal.
It's come well and fast
Great diary. Qualitatively made, the code works (you need to activate it correctly at the beginning of use). Looks expensive. Size 21,5 cm. At 15 cm.