Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommended✨ I'm fast less than a monthI like this just like the description.✨
Chic glasses, I put 5★ Arrived in excellent condition, whole
Super, I give 5 Stars points came in half a month even much less... Came in perfect condition .. Worth the money, I recommend
good company good product thanks I'll order more more soon
Arrived in good condition thanks i like it too much
In life they are even better than in the photo! Delivered very fast
The glasses are good, some places are a little quiet but it's not scary
I liked it very much, I arrive in 2 weeks approx. Everything Ok
nice galsses, it came on time too. thank you .
They are beautiful although they have a small slit :( they arrived in 15 days in Lurin, lime.
Very nice, good quality
Good quality-price, as is the photo. Shipping not long. 9/10
A little bit scratched but cery good for the price, recommended!
Glasses Super! At this price the quality is excellent. Cat appreciated))
Arrived on time, they are of good quality and they look the same as in the publication
Puess I imagined it much better in my face but in general, it is beautiful and very baratooo
Glasses are cool, everything came intact, but the Bolsheviks will be on a small face. How the accessory on the head will wear)
Cool glasses!!! I order 2 times! It was necessary then to immediately purchaseWaited from December to March 13, delay 5 days, no defects, everything is clear, cool!
I ordered March 13 and arrived today April 13 due to service problems in my city. Good product. Happy with the purchase.
They are very basic lenses, the truth is the value for money is very good, I recommend them if you are looking for something basic and cheap. Arrived in two weeks at cdmx.
There are small scratches, but for such a price it is not scary, came in whole, I was satisfied
VERY NICE. Wide for my face but I have a small face. Very cute and chic. Love them.
Definitely a good purchase, the material can be easily failed, but it is a basic and necessary accessory
The glasses are high, the price is great, I like it, thank you
Perfect, my family loved it, arrived early, super product without details!