Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok..👍😉👌
Men's size cap. Sent with lining plastic, but it was partially crumpled. Shape cap holds. Ordered for myself, and my husband wants to take it, it suits him better. And still the cap is not high.
Quality grade, delivery is very fast. This is the second cap.
Great baseball cap. The quality is good.
A wonderful cap. Came on time + was well packed, never changed. Apparently because other buyers have lost the quality of the packaging. So here now just five points.
The goods arrived two weeks early. Save the seller. I recommend the seller.
The baseball cap is great. for the summer is the same. the seller sent the order quickly. and the delivery is fast. I am satisfied with the order.
Received the cap color as described was the quality liked.
The cap is not very deep, the fabric is thin, I had to steam an insert near the visors. It turned out well, the very thing for the summer, but, I think the price for it is too high. But we have these from 1.5 T., so decide. The first photos as received, the last after revision.
Great baseball cap! Quality is fire! Thank you!
Solid summer baseball cap, well packed, delivered ahead of time, recommended seller.
It is excellent as described. I'm very satisfied. Fast shipping and fast delivery. I recommend the seller.
Delivery 3 weeks. The material is thinner than it appears in the photo, because of this, it does not hold its shape well. If the size is suitable, it will sit well. Too big on me.
The cap arrived ahead of schedule, in a blown bag, without an otherworldly smell, without sticking out threads, sewing neat, a little thin jeans, does not hold a uniform...
As picture, thin denim fabric
The quality is excellent, delivered quickly. Seller recommend
Thank you. I got a baseball cap. I liked it very much. And also in vacuum packaging. Just very good. The parcel arrived early. I wish good trade and more customers. Success.
What you need. Fully as described
Great cap! Arrived on time! Thanks to all participants!
I will describe the photo. The need for vidminna, shvi rivni, do not wash the thread, the fabric is not good, the goat is the shape of the trimak. My daughter.
It's great! Everything came up. Quickly delivered-8 days. The fit is quite deep, if the fabric is pulled, then the side from the top will be 16 cm. Somewhere.
Guys, a five-plus bomb
nice
Excellent quality at a small price, well-made, soft, lightweight, the head is very good.
Came quickly in good packaging and in excellent condition. The fabric is thin, but it will do for summer. In general, very good.