Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is as described. Leather straps. Comfortable, easily beautiful, cheap)
as advertised
Excellent Products
As usual amazing quality, this is my 5th purchase.
conforme
all of them fit great. at first i thought it was one thick bracelet made to look like several bracelets, but they come apart as separate ones and look great
Product of rare beauty and excellent quality
Very good mitral
Great quality. Fast shipment.
nice
ok
Looks good. The elastic/stretchy bead bracelet broke the first time wearing it, but you get what you pay for. (I'll restring them.) The tree emblem looks chrome online but is closer to being gleaming white in person. I imperfectly blacked it out with a Sharpie, so it doesn't scream "notice me" as much, and I like the more-subtle look better. The bracelets are a bit small for my wrist, but I understood it'd be a close call when I chose to order them.
Wonderful bracelets Super Indico! More beautiful in person. Arrived fast and very well packed. I hope to buy many other times. Thank you very much sir seller success and good sales!
All right, just the round bracelet is a little small. The others as described
bel article
The complete pieces come, they look good quality, they are very nice, they came super fast.
Received 15 days before the expected delivery date. Very well packed. Corresponds to my expectations.
These bracelets are VERY nice! They look exactly as the picture. They feel like a good quality product. I would recommend these and I would purchase again. Shipping was 20 days.
Brown beads bracelet is slightly too small.
Arrived quickly, item as described
Very beautiful, they are of good quality, they arrived very fast. I recommend.
Arrived before the estimated time. Great product and service 👍
Arrived at Costa Rica in exactly 30 days. Product as is as described. I recommend
leather imitation really good
Cool! Looks beautiful .. I arrived quickly to peru… grateful to the seller… It took approximately 3 weeks to arrive