Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great brooch. Quality enamel, everything is painted, not as small bees as I thought from the photo. Thank you, recommend
Everything fits, I'm crazy about it. There is no single piece that holds, but the seller did not indicate that they will be, so thanks to the seller
Very nice decoration and good quality, super fast delivery
I love it's too beautiful But I thought the chain was shorter
The brooch is of excellent quality. Done very carefully. Fast delivery. I recommend the seller.
Very beautiful! Well-made and looks great
Everything is Wonderful except the long chain. More precisely, the slime is long. In the photo everything that will come to you. Two small things to fix in place.
Thought the bees would be a little smaller, but still looks very cute and cool!
The bees are just a miracle, sorry, the clips did not come
Beautiful and whole, like in the photo, thank you
The product and beautiful, only the earrings were missing but everything was resolved to the fullest!
Very beautiful, the chain is even longer than I thought, it came faster than it was announced, in general top
it's good
They came in fast and they look too cute, I can't wait to use them.
Just wow! Looks great🤩
Gorgeous, very original, fit for shirts what and hoodies
I fell in love... did not expect to be so beautiful😍😍😍🔥Best seller. Not only did the package arrive 20 days earlier, but it is also incredibly beautiful💖
Look much better than I expected. Made soundly, pleasantly detailed. Very beautiful shiny
Equal to the picture, feel decent quality
Great brooch. Studs are not thick, there are no marks on the collar.
The brooch is very beautiful, the quality is good, the whole thing has arrived
Duge Mila Crycaras) a class image
I was afraid that I would tear the fabric, but no, everything is in order, the holes are almost invisible! Wearing prom, very cute The bees themselves are beautiful, there were no flaws. That's just the package itself disappointed, it's worse than anywhere, they dug sharp pieces from these bees through the package
Cool brooch. Bees are not heavy, the collar is not bent. In some places there are small gums of paint, and the needle is too large (on the one hand it is good, as it will hold tightly, but on the other, it can leave a hole on the fragile fabric.) The chain is gold, not silver as in the photo, but it is even better.
I thought I had 4 bees but it's 2 and it still looks good