Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, perfect for training and racing where not much material is needed, suitable for running in a minimalist way, very comfortable and light.
It's so nice for phone storage when you run. I'll have to order a wif, too.
Top. Very light and well finished.
A little small but good product
Of very good material is soft
Backpacker light, arrived in good condition.
Good product Let's see the Resistance with time of use
Excellent product... A lot more than I expected. Congratulations
Excellent product and very good quality .. I arrived earlier than expected
The material delicate very but I am satisfied!
Order arrived without any problem in about 1 week. I am very satisfied, good quality and the bag is adjustable. The pocket is the size of a hand about
heavier than expected, a lot of use of thick rubbery straps. seems durable, but bulkier than necessary. haven't used it extensively yet, but I think using it in warm conditions while running will prove to create hot spots in the pockets because there's close to no insulation between the pocket content (typically, smartphone) and your body.
Very good quality, very helpful to running, my phone is thick with case but fit well. truly reccomandation from me :)
It's chewy, so I think it will be comfortable to wear it when I exercise. It just sounds like rubber.
Good ?
Perfect as advertised.
Come on. Come on.
Perfect
The product is matched. I recommend it.
Super light bag. Very of course hold the torso, we can put on enough for a little jogging.
I arrived super fast. Is light. Really for the basic. Is exactly what I was looking for, something that wasn't so big and bulky. I love the reflective and the seams don't pink. Recommended to the 100.
It's nice to wear when you're running.
Frankly very practical to run with Thank You Ali
Super vest. Very adjustable. For trail and racing if you don't carry a pocket. With the mobile on the chest you can record. Good product and quality
Amazing and simple way to organize accesories for quick release when ride.