Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lenses are comfortable and comply with the described, arrived before the time, good service!
They are cute, it was a bit difficult to separate the legs but it was achieved, the quality is equivalent to the price
very cute but a bit thin!!
Skewed and can't open, there is a glare of blue in the light, the quality is like that.
I like this pair of glasses it has nice anti-blue light and it made me look nice and I am still wearing it to this day. Love it super cute.
Arrived much earlier than expected, very beautiful as it shows to be in the photos only that it was a little tight by my discost other than that and perfect
They’re very nice especially for the low price. Unfortunately the frames are very tight and I have to bend them practically backwards to not have them dig into my temples, and I definitely don’t have a big head.
Exactly as it looks, but the quality is not very good. Seems very sensitive
I love how strong the frame is thank you.
With glasses as if something is wrong. Their form is not quite correct. But for their money they're top
Very basic quality very fast shipping
bought it on april 2 and came on the 21th. it came in just a bag tho and it could have broke! also they are very tiny and the are a bit uncomfortable to wear, would recommend for cosplay tho! oh and one of the legs are a bit tilted and stiff, but for the price they're very good!
They look good but my pair came scratched. Please re-send..
Wine half folded but instead of that is all good
well, it is looks like on picture, but but the quality is not particularly good. The glasses are stiff and somehow crooked
Farba and thin material, for such a penny of normal style eyepieces
So cute
I am so happy, I had bought these glasses a long time ago and they broke me but now I can finally have them again!! (^ ^)/ aunq come to think of it, the glass looks purple (・∇・)
Elegant. Good size. Tight screws.
Beautiful.
I put 4 as they are crooked, on the nose the showers are made at different levels!! But so to create a normal image!!
Perfect
There are small cracks on the glasses, well, it is not so noticeable, I ordered my sister and friend, compared to other goods delivered quickly
The glasses are good, however one side is harder to open fully and on the other side there is a black dot in the glass. For fashion glasses they feel fine and aren’t too small. Overall they’re what you pay for.
Not much padding for the glasses. They came very slightly bent, but not broken. For the price, the quality is good! Bought it for cosplay and it looks great.