Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous Pendant! I originally ordered this pendant in all silver years ago, and then the two toned version came out, and I had to have it! HUGE Pendant! Heavy and 2-sided, it Comands Attention! I am in Awe! Sturdy stainless steel construction with sharp details and craftsmanship! This is a Must Have Pendant for your Oroboris collection! Shipping was Fast and The Necklace was Extremely Well Packaged for Delivery, It Arrived in Perfect Condition! 5+++++☆'s, and a 100 % Satisfaction Rating Guaranteed ! Buy from this Seller with 100 % Complete Confidence and Trust! I purchase from this Seller often, I buy with Complete Trust from this Seller and I have for years! I Highly Recommend this Seller and merchandise! I will definitely be returning soon! ⭐❤
Awesome necklace! Sturdy metal and looks awesome. Recommended!
Big and nice.
Beautiful. Loved! Arrived super fast and comes packaged! Only the necklace I changed, put a thinner. recommend!!!
Very beautiful, detailed and high-quality goods. It is stainless steel!
perfect workmanship. Good details. good colors. I recommend
Super.Big and strong.Fast shipping.
This piece gives me joy, it is so big. I'm in love. Arrived quickly and in mint condition
Great thing. Made qualitatively. Weary. Looks cool. We need to take it.
This big one weighs a little but it doesn't matter, this beautiful one!
It arrived long before the date and it is beautiful to me, I am satis date and happy with the purchase, highly recommended
Very beautiful amulet, large size and finished, very satisfied with purchase
Great, it's very big looks better in physics than in pictures. Excellent finish
Part of the same gift for my son. Thank you
Wonderful, thank you
Produto indentico to photo