Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very nice and exactly what it looks like in the photos and is very practical to take it anywhere in your bag☺️
The side of the jewelry organizer came crumpled. The insides are poorly glued, that you can see them coming off. Part of the divider was bent, you can see in on the photo. We are not satisfied
As is the image, only came a corner something hit and damaged But after foremost well. Shipping fast.
In general, everything is fine. Delivery is fast, the organizer turned out to be a little less than it seemed in the picture, but it's not scary)
Quite small, it is convenient to take with you on trips, but you can not put a lot there.
It's okay.
these are pretty. exactly as described. I would buy them again.
Excellent casket, came well packed, without flaws.
Casket is good, small, road option for jewelry. Delivery was really long.
Very nice, has very good furniture finish and the compartments and the size it is ideal to carry it of travel and carry foremost organized. Product highly recommendable.
Ordered a jewelry box, very much. Decided to order my mother. Unfortunately, the goods arrived, but money back quickly. Thank you very much.
Organizer for storing jewelry and jewelry. Storage compartments on top and bottom parts. It closes on the zipper without sticking. It is not perfectly sewn smoothly, because of which there is a slight distortion in the closed state. Ordered white color, in fact there is a beige shade. The size is 10x10x5 cm. Weight 92 grams. I got to the Post Office in 24 days. Track tracked, delivery free. For coins a small discount.
Super!
Beautiful box. Super good quality highly recommended price. I love this shop always sends all the products well protected. I 've already bought several times. The Courier is fast and very good. Shipping to Spain Canary Tenerife
Great organizer. Very quickly came and in good condition. There is a smell of glue, but it will quickly fade out. Very satisfied
Excellent casket, almost all the decorations fit and now all in one place
Love these! Great quality
Nice casket. Delivery oooochen long (
as expected
On a trip Topchik. It came very quickly, a week in my opinion
The goods came in 3 weeks, the quality is chic, miniature, take a chic trip.
Convenient organizer. Beautiful powder color. Everything works, odorless. Recommend
Organizer Super, came very quickly There are light smells, but I think it will fade quickly Small is convenient to take with you
Organizer small, but very beautiful, buy for child
Good, quality casket. Packed carefully, delivered quickly.