Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not the style I thought it was because it's so dark, but ashtuck is pretty than it is!!! It's hard to put a card in.
The print is good, arrived fast enough, about 2.5 weeks
It came earlier than expected and looks just like the photo so cute.
it has a really strong material and it also has a really nice grip for the cards. a really nice wallet.
Nice case!!! thought it would be more transparent, but it's gray! anyway I'm happy, looks super!
The case is great, the quality is good and it looks great
Pretty good phone case now i can put my pc in their??
It's thin, so it's good grip, and it's the best cost-of-life, it's long, but the card doesn't really fall well.?I want to wear out my fingerprint and my card, so I dig it up a bit, put it in, put two cards in it, so it falls out!! Delivery is too late to be seen as a month default
It's just wauwauwau!!!! Although it is dark enough, but it looks very good on blue/black color! Unfortunately, the stars are not visible in my picture, but believe me, they are very visible when you wear the case on the phone itself.?❤️
Nice cover, arrived in 2 weeks, no marriage. It goes well with my blue iPhone. Generally recommend?
I asked for it on January 30 and it arrived in Mexico on February 25
Same as the description, good material the shipping somewhat slow but arrived in good condition
Good quality ;the case is not really transparent it’s a little dark but I recommend
The case arrived on time. It looks accurate to the picture, the print looks great and does not scratch easily but its a bit blurred, which is not a problem. The pocket is a cutout but can fit a small picture. Beautiful.
The case is good, it arrived quickly, I like it, but the card is almost invisible because of the dark shade, and it is very beautiful‼️‼️ (Did not communicate with the seller)
PRETTY it doesnt fit pokemon cards so i just stuck it on the phone
I like the case very much!!??He is firm, but it's good! Everything is great!❤️?
fits my phone perfectly and exactly as pictured. came over a month earlier than expected. transparent but tinted grey. cards are a bit hard to get out but overall very happy with my order!
Lovely case! In some places the print is a little fuzzy, but it's not scary
This Super lindaaaa only what if it is a little dark but precious
Great phone case overall, very protective, buttons are easy to press and outlines cameras for protection. Though I’d wish the pocket for photos could be a bit bigger since I put my debit card in there but great for at least one photo.
I love the case however the push button for the sound is really hard to press but since I often don’t use it it doesn’t really matter.
Very nice , one star looks a bit blurred but probably was just technical issue. The rest looks good and really accurate it has good protection for your phone too
The case is excellent, thick and with a beautiful design. Really the card is very difficult to get, but it can be considered both a minus and a plus
great!! just beware of the fact that the case is darkened- this picture was the case tried on a white phone :) also took over a month to come!