Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery in 15 days! Very good quality, warm and pleasant to the body. Maybe in the future I will order another color. Sweatshirt with fleece. Came in a package with a zip. I put 5 stars
Quality is higher. No pellets. The only thing that can bother is the length. People above 180 cm can be short. Material 50 cotton/50 polyester
Perfect and recommendedSimply superior
I like the product. Buy size 95-100, L size
Good quality but sleeve is too short.
Nice jacket Took on weight 75 height 177
Very very high quality thing, a little bit small, take 1 size larger
The sweatshirt is wonderful simple! Everything was checked according to the size table and was not mistaken, at 160 m looks like an oversize, the quality is fine, I recommend
Class, good quality. The sweatshirt is warm and pleasant to the body, on a cold autumn-the beginning of winter, for me at least. On height 170, weight 64 and its female size M, took L, looks like a good oversize. If I take another M. I'm happy with the order, thank you.
Paita was taken as a gift, I'll add a review as follows) but... I can say already that the quality is good, does not shine like almost all the rations on ali, fleece as fleece, plain
Very good recommend to buy
The quality of the material is quite suitable, but if you have long hands like me, I advise you to take one size larger!
Sweatshirt cool! Quality is an expensive brand thing. Soft to the touch.
Hoodie is dark green, there is no brown shade there.
Very high quality goods, super sweatshirt, soft dense, approached the size 50-52, height 190
On a teenager 183 cm would like a little more authentic, but also so excellent. The quality also pleased, soft outside exactly cotton. the color is not chocolate but just a little swamp. The standard MO 3 weeks has come. In any case, the description is fully consistent.
Awesome hoodie, thick, with a warm fleece, quality, as in the picture. The fabric is pleasant and soft, very cozy. I'm a girl of height 176, weight 58, a little too big in idea, but oversaise lovers will be just right sent in 10 days, quickly, I'm delighted.
Great sweatshirt! Pleasant color, noble gray, sewing quality is good