Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything very much, the glasses are chic, there are no defects, all as in the picture.
They are really sturdy , exactly how they are in the picture, they come with a little wipe and little pouch for them and they are really good for the price , I feel like they’re higher quality then the price you pay for , they’re really cute I love them and so trendy
it was delivered fast (even tho my country is far away), sunglasses as picture, exact colour and good material
The product arrived in good condition are described how pictured recommend
Glasses are super, the quality of the lenses is the most important good. If you have pronounced cheekbones, he emphasizes them, for me it's a minus, but I will still wear it with pleasure. When you look at the world in these glasses, it becomes in a green shade, but as I said, the main lens quality is good, the eyes do not hurt
As in photo
Great, super fast even though Shipping said it would take longer, good quality
Perfect, good quality and fair price, arrived within 1 month here in Brazil
Large, stylish. Come quickly.
Good quality sunglasses, not hlyupkie, for their money Fire, come back in your purse, and with a cloth, very fast delivery, to Yekaterinburg for 10 days
Beautiful glasses
High-quality, fast delivery
Came whole, included: a cover and a cloth. Like without defects, there are small booths, not critical, scratch quickly, even about the air
Good points, but very huge. I like the Terminator. The small face not very. The quality is no quibbles. Sooooo long. Months 2,5-3 A
They’re very cute and fit so well :3
10/10 looks exactly like the picture and defiantly has some quality materials too it doesn’t feel cheap!
The glasses are divine, they are wide (they come out of the face) and make it look elegant. They come well packaged and the plastic is of excellent quality for the price paid. It came very fast! 10/10.
Nice!
Beautiful stylish glasses. The light-colored clothing and Light hair looks stylish. Delivered quickly. Also it was very well packed
Excellent glasses on a large wide face elegantly sat down! It came in a bag and with a cloth for rubbing
Super quality. Come with no cracks and scratches. Case and cloth are included
Nice bag and cleaning cloth included
Cool glasses, fashionable)) went not long. Cover and cloth in the kit.
Love
I loved them, I'll take care of others. I like it coming with cover and cloth to clean it!