Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The buttons are easy to loosen but sitting called fixed well so click do not naturally dislodge
Kepas norms)Quality norms. Doesn't look like it's here. Normal, the color black ordered.
Item is to small for average American adult , will give it to my 12 yr old granddaughter
General hat, rather than size live working with or OK no. Funny item
Too small
As in the description. T like But comes with defect, left picture
Very good product, comes a little reduced but with a little patience you can expand
hats are actually amazing quality for the price. everything feels well stitched.
Good quality goods, corresponds to the description and size. The parcel came quickly and well packed.
Thick material and Stitching looks good quality. Came If I had two heads I would buy another. Shipping speed is quick and one of the better ones .
Very cute
He is very cool. The handmade shield bothering, was glued and not sewn on. Have it demolished and by another Shield replaced, now he is perfect.
Well has arrived.
Good product
Funny really. More for fancy less for a day that has weight
All is well, the only thing-in some places, the threads stick out and the sticker is creatively pasted. For me it is not critical, did not reduce the evaluation.
Very comfortable good quality execelente
Very good quality and arrived much earlier than estimated
A very good quality hat. Just as described.
Very good material, really good quality, and not just for the price, but generally. The lenses are good, and the regular cap equally. Fast shipping, got to me sooner than expected. In short, 10/10
Nice design , thank you very much ..!!! It would be excellent if it had a strap to mold the measurement of the head .
If the manufacturers released one with safety glasses and another with UV protection I would buy 2 more. Fantastic product
Item received
SUPER practical and fashionable peace very good for a bikes or bicucles riding as well as for every day casual wearing p.s. BLACK model is a little bigger than a green one !
VERY NICE MATERIAL!!! Good quality ball cap. Sunglasses, hard to adjust to.