Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is super, very detailed, not tiny, straight, perfect. I ordered 3 different ringlets. sent everything in a beautiful box.
Cool ring, love mice, so I fell in love immediately, hardly silver, but the hand looks beautiful, so what's the difference if I like itThe size of the finger 16,5, I didn't have to squeeze anything, I immediately sat down)
Beautiful rank. Is identical to the photos. It's worth buying. Let's hope it's really Silver. Good packaging and arrived quickly.
Thank you very much
Perfect. There are currently 14 feedbacks left and all rate 5/5–this is now the 15th 5/5 straight. So if hat doesn’t convince you that this ring is amazing, than I don’t know what will. Came in a soft velvet jewellery baggy. Perfection. Exact to the images. No damage. Quick to receive.
Best little mouse I have seen, at the best price I have seen. Thank you
My mouse is satisfied with this decoration, the size is adjustable without problems, it is slightly compressed, really Silver
I know this is a mouse, but I keep pet rats and it just reminds me of them it's brilliant. Easily adjustable, wore it a few days in a row and it was comfortable enough, didn't turn my finger green which is always a plus! Thinknit might actually be 925. Either way, highly recommended.
Pretty quality ring
Really really cute!
Thank you!
Really very beautiful as on the description. To see in the GST if it's really money
Very cute fast shipping
Sadly the ring was too big for my ring finger but I might just push the tail under the head to make it fit since I don’t like rings on my middle finger (for a young female I consider my fingers to be a normal size). The ring bends really easily which has its pros and cons.
:)
Really cute! Very fast delivery.