Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely wonderful! Exactly as described! Works without issues, battery was loaded already.
Very cute! Working normally! Recommend!
As it is described. Lights up a lot and the sensor works perfectly.
Super bright and cute!
Small but very cool and bright, like a child
Adorable, works great, suuuuuper bright
Power super light, fades but also not. Turns on and off when moving. Delivery went quickly
Super cute and soft light. Good sensor
So cute little cosy night light! Cute image and cute size! Fast delivery too!
The exact description. A lamp very useful. A time on really reacts to the motion is ideal SLEEPING dark, but to have A quick light turn on to keep watch the state of a baby. The light is dim to keep the environment, but just to watch clearly the baby and the room set. Fast shipping was amazingly. Very happy with my purchase and highly recommend it.
Beautiful thank you
Very easy thing, shining bright
Super cute and light. The outer silicon feels nice to touch. Great and durable quality.
Cutest night lights EVER!
A beautiful light with warm look… pretty design… and a handy loop, giving you the light easy can wear and even can hang up! Easy to charge with attached cable should. Genuine recommended!
The sensor does not work so well, but the light is very strong
Product description. Night Lamp bright, there are several modes-first a light, 2nd 25 seconds the light and then if you child rose night fire sensor motion. I am very happy!
Very very practical and so cute ^ o ^ !!!
Is very beautiful the outside is hard But the doll is squishy.
It didn't take long to get here. It's just as it looks in the picture. It works super good. It is highly recommended, I would buy all the colors, it is very cool.
very happy with that. quick shipping. came before date. quality quite good.
Super cute! As in the picture and works very well!
Finish is just just brighter led to four key
She's gorgeous! The only hit I would put is that it has a lot of light power but it's very useful.
Great as in the photo, the light is nice