Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I found the glasses very good especially the amount paid, arrived very quickly in perfect condition! Think super offset value, the glasses has a good quality! Just not say whether or not it has protection.
Good product with quality and price is the second time I ask, good attention a and shipping has come super will ask that your work is greatly appreciated, very happy I will ask again
Arrived nicely packaging, in perfect condition
There is a tiny damage on the right lense, but for the price it's pretty great.
Exellent
It's cool. For an exception. That did not like how they sit on me. Well, the quality corresponds to the price. All Plaza
Exactly as described. Packing without protection But I think it was that the bag is emptiness only got a little twisted topsy But settled. Otherwise foremost well
Nice glasses
Glasses are steep, my husband really liked. The frame is strong, they look decent. Came before the term and very well packed. The winning shape of the glasses is suitable for any type of face.
Superb pair of glasses enjoy on both sides and others.
ok
Arrived earlier than mentioned hard material very compliant with purchase
Very nice and good quality
Good product
Perfect
Glasses standards, quality is good for the money. Packaging is very
I'm not happy because my glasses broken and I can't use it.
For their money glasses fire on the visual and quality, too, no complaints, darkening well, distortion did not notice the frame metal, lenses plastic lens quality is good. They went for a very long time almost out. But this is the problem of delivery I have all the parcels stuck :( (if you want to add to your image a little gypsy these points for you!) all kind)
It’s has been my favorite sunglasses so far as of 2022. It’s very classic
I really like this one, just know that they are bigger than they appear.
high quality glasses with fast delivery
The material, especially the gold part, looks a little cheap. But the design is very nice and beautiful.
Love my purchase. Glasses look better than on website.
High quality glasses, I enjoyed it. Recommend
The glasses are beautiful. This is the second time I buy them. they are beautiful. They arrive in Spain in 11 years.