Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable glasses, they fit the requested, really darken according to the intensity of the sun.
I did not expect 4 days shipping huge? quality at this price
Fast shipping and very good quality d e
They are a little awkward and sit a little high on the nose, but amazing product
Ecelentisima quality. Good finishes very satisfied with the purchase, seller guaranteed
In principle they work well for the cost, they are not very durable since the polarized mica began to come off and they become very easy. If you want something out of shape ahead.
Top Product
Smaller than I though.. flimsy plastic.. looks like react to the su
These glasses are the best for mtb. Only negative I’ve seen is that they’re a bit tight on the forehead but umm sure with some miles they’ll loosen up a bit. Can’t beat it for the price.
Very good product as is the description color photo very happy
Such as how in the ad I loved exelent material
Beautiful, comfortable and very good designs, good size, I recommend them!
Good transition lenses. Used it for a pre sunset ride and it just work... Dark when it's too. Bright and clear when it gets dark for less. Than 10$ HECK YEAH!!!!
This are truly professional photochromic glases. AMAZING CRAFSTMANSHIP AND QUALITY FOR THE PRICE. ???
Probably the best glasses in quality price ratio. I recommend and I will acquire more?
Does not sit very comfortably on the nose - causes headaches.
Actually works! The nose bridge doesn't really fit me but it helps that this part is a soft plastic.
Good quality photochromic sunglasses. Having tested in sunlight I can confirm lenses react to bright light.
Pretty eyepieces, ale on the son is not too dark. It's not a small dite Two-man seller)
Really happy with this purchase, fast shipping and pretty good quality considering the price, 1mm thick plastic lens with vent holes on top sides, it's sturdy.
Good quality product and works perfectly, darkens as soon as it is exposed to the sun.
Are very good excellent quality comfortable 100% recommended??
I liked it very good pity that it did not come in a suitable box
The product is fully as described. Fast shipping and delivery. Track is tracked. I recommend the seller.
Good for the price. Always believe and buy. If you need expensive products, buy more expensive. If you only need to implement the right function and performance.