Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
conforme
Everything perfect everything cool the pendant is metallic in details like dark silver
Manic. Almost unbeatable.
Five Stars Thank you very much .very good Quality and fast Delivery too.
My first free!!! Yay! Beautiful, gentle, elegant thing. The metal does not bend. I recommend to buy.
Parfait
Smaller than expected but very cute and shiny.The chain is beautiful.
Perfect and beautiful. Ligero.
Ok
I arrive in 15 days I'll beat them with the very pretty coins
Identical to images and of great quality
Very satisfied with my purchase! Is exactly as in ad pictures and description note 1000 Loved D + and gratitude♀
It weighs little but is very nice and just like the picture
Fast delivery. pendant as in the photo, beautiful
Second time I ask is perfect and comes will ask
Execelent is beautiful as the photo
for how much you pay for it, i’d say it’s a decent necklace, it’s not too big or too small,, the metal is a bit cheap but that’s to be expected.
good quality
Perfecto
As described
Beautiful
Thank you for great service and fast delivery. Products came in great shape. I am very please with this company and will be ordering again. Blessed Be
Traveled less than 3 weeks, congrats. Well packed and protected, inside everything ok. Great design, excelent quality, excelent made. Stainless steel, gold colour. Chain 60 cm long, very quality made, strong. Pendant 35 mm dia, excelent made, fine details, two sided. As on pictures. Seller and item very recomended, shipment also. Very satisfied.
The parcel came quickly, somewhere in two weeks, for my village it is an amazing result. I was very pleased with the quality. I will be the first witch in the village)
Excellent product. I have to say that I am very happy with the product. It is exactly like the photos. The description matches the product too. Good quality. Very well packaged and it arrived very quickly.