Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stickers are super, the printing is very good, the touch itself is pleasant, there were two repeats
On time I did not follow, but it came exactly what I ordered)
colors not as vibrant but I like them. super fast shipping.
In the set, all stickers are different. The quantity corresponds to the specified in the description. Everything is bright, high quality and beautiful. Shipping fast.
Same as the photo, are very nice, it took 3 and a half weeks to chile
I 've used them on my laptop and they look super good. I recommend them
The color is matte finish, I expected shiny finish, but overall good design. It came sooner than expected.
Fast delivery, good packaging and nice quality with cool designs.
I'm very satisfied, shipping was fast and a quality is on point, love it
Stickers are cool! Glue on a smooth skimmed surface is wonderful. But I glued them to the glossy plastic of the curved shape by heating the hair dryer. But even heated stretch so-so, so consider better the most even surfaces for gluing. To the touch, they have similar matte lamination, the rain check has not yet passed. In general, I liked it. The Cat in the helmet is the coolest! (the penultimate row, the penultimate on the right)
Krativa! Worth your money, matte surface, beautiful printing
product is great but im sorry i opened dispute because it delivered so late
I love it
Just wonderful stickers :)
thank you very much
Beautiful but they don't look waterproof. Time will tell.
The stickers are very nice and very good quality: D
good quality thanks
The shipping took about 3 to 4 weeks, not repeated no stiker, very satisfied with the purchase
Great sticker, there are pvc high gloss.. the seam waterproof fast shipping, I am happy!
beautiful stickers, came faster than predicted.
Very good quality and great designs!