Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
View and View satisfied!
Larger than expected. Very loose on wrist. Nice quality
I'm in Brazil, and it arrived 10 days after the order!! The product's quality is amazing, not fragile at all, and super minimal, just the way I like. Became a client for sure!
Looks good and is not too heavy or bulky. Quality is great, I definitely recommend!
Incredible quality bracelet-expensive jewelry. Slightly big, even if the pre-load.
Very nice bracelet conform to the photo fast shipping I highly recommend you!
Great. The quality is amazing, well done and heavy. Doesn’t feel cheap.
Nice bracelet. I went to a narrow wrist. Convenient!
Very nice and very elegant bracelet
Weight is substantial. Look and feel is nice, but it’s unfortunately too big and can’t be adjusted.
It's very cute
Ordered on July 8. received in 12 days. Super bracelet, Super delivery. exactly as in the photo. packed in a branded pouch, and in a bag. good gift for lovers.
looks good. just like the pictures
Cool bracelet! Very satisfied with the purchase! Take it without thinking, for such a price is very beautiful and quality goods
Good quality, size can be customized
Looks nice and good quality for the price but quite large and awkward on my wrist (13.5 cm)
Great product, as in the picture, strongly recommend
Excellent quality bracelets. I ordered 4 PCs at once. Came for a month
Beautiful 3 as buyer and is still the number 1 a basic
In the photo it seems more large, in fact thin and small, but very beautiful. Suitable for any wrist, and not as they write, that the thinnest, TC bracelet can be heated and bent to its size!
Unbranded. Looks nice. Seems adjustable.
Amazing, it shows that it is steel, super Tough and nicely price
Super and I knew received very quickly