Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the occult tarot deck, one card came damaged, ripped in the corner But came in time and I had no other problems with it
Perfect, I love the shuffles!
Very beautiful deck. The cards slightly bent, but nothing terrible, it can easily be fixed. When opening the box, there was an unpleasant smell, but personally, he does not cause problems to me
The shuffles comes as Swatch in the image, the letters are not flimsy and look quality nice. The layouts are nice and shuffles is not very big, if it exceeds the size of a normal shuffles But is nicely.
Its beautiful.
As it appears in the images, written in English with very good engravings. They would already be ideal if they were longer and not as a standard deck, but in general they have an excellent price quality ratio. Package well wrapped and careful and arrived much sooner than expected
Outstanding
All in best fine :) Very fast delivery
Good product, fast shipping.
Beautiful, the illustrations are just as without any alteration. I still don't evaluate the QR code to see how it works. It took a month or a half
Just more small k I expected, is slightly larger than a normal deck of cards.
Very thin
very nice.
Beautiful tarot deck. I love it.
Very good quality. Happy
Very satisfied. Product exactly as described.
pictures are very accurate. Good print and solid structure
Very beautiful am satisfied thank you!!!:)
Very beautiful
i mean it's good and all but i thought the sides would be red and there's no guidebook but the size of it is like normal cards
Great. A little small than expected. Pero high quality and very very quality nice price. Take little to arrive. Some 20 days
Taro came with the crumpled corners of the box, it's not critical, they liked the cards, they have a small size like playing cards.
Wonderful
Shipped fast. Item just as described. Thanks.
the deck was blenden.