Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shop shipping, love is beautiful
It is cute, arrived well despite its packaging, unfortunately it is so small that even my fingernail looks great.
Now is perfect and fast! It is more beautiful in person
It's very nice, I thought it was a little bigger.
Everything corresponds to the description
I take not the first time! Recommend @
It's small and it looks like it's not natural stone, I'll do a few inquiries to verify, the shipment was around 25 days I bought it on January 31 and Arrived Today February 24
Will give 5 stars, but would like more, not seen that was to choose sizes ..
Ahhh!!! I love it!! I believe it’s real rose quartz! I don’t see any bubbles and it’s cold + heavy!!
Did not receive this item
Happy with my order. item matches photo. tracking was detailed. I will ship again.
I like myself much the same as wn the satisfied image
Good one. Is fast
Broken Broken Broken
I am very happy with my order I recommend
this is stunning and quick delivery so 1 happy lady.
It's not like you got a good fireplace. Ale pendulum is good!
I love it . has no damages ,it's pretty and also with quick shipping
pretty, not too light in color
I am feeling very blessed right now to have this beautiful natural stone pendulum so that way I can give people more accurate readings and to feel better for themselves thank you very much for this beautiful item
Product matches photo, well packed I'm funny
This is a crooked movie but I still like it! Buy 2 and they are natural stone, very happy!
Thanks so much
Didnt think i would be VERY small,Felt like they should of said that in the title but its alright