Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So cute! They’re a little thin and a bit transparent (which is exactly what I wanted, but it might not be for everyone)
Size was smaller than expected, would've appreciated measurements in the items specifications. Images are less saturated than pictured. Otherwise, as expected.
Really cute! It is small and very good quality
so cute!!!
Pretty and well printed images even if the colors are less bright
Love it, will buy more for sure. Thin paper, but that's what I was looking for!
THESE ARE NOT STICKERS. they're small vellum
Was shipped and received very quickly. These are gorgeous.
Very cute and the aesthetic was all there
I LOVE IT! Exactly like describing and very thick
Items came quicker than stated. It is just as pictured only cuter in person.
love them. very aesthetic. perfect little splash of color
The tiny tablet of 50 Japanese stickers is very nice. Some are already in my journal. The only improvement I'd suggest is adding a slit to the backing so it's easier to get it off.
the images are vibrant and very pretty. the ones i received had the sides sticky or left with some residue sticker (idk if that’s a thing). it doesn’t affect the sticker though so i love it.
Extremely fast shipping to the US. These are small but wonderful, I use them in my junk journals. Big variety in a small book.
Very pretty pictures. The sheets are small and transparent!
soooo pretty and there’s so many stickers inside, good deal for the price!
A bit smaller than I was expecting but it’s still cute!
very interesting, never received a sticker book like this before. great product, just read the description and be aware of the size. it is quite small
These are so beautiful. Perfect for my brown theme scrapbooking pages. Wish I had more :)
nice!
Really pretty papers. Some of them are printed a bit too dark to see the painting well but overall very nice.
Only 50 Pcs not 366. But very beautiful stickers
Excellent!! Great Quality and very fast shipping to USA!! I will buy more!! Thank you!
One of my favorites! Very beautiful. I got the famous art pieces version and I’m extremely happy with the product. No complaints.