Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m a repeat buyer because Kdeam glasses have been so fantastic. They are exactly as pictured and hold up well.
Very good product, beautiful and elegant. I really liked these glasses.
Kaiteli product, fast delivery, thank you very much to the company.(Quality product, fast delivery, thank you very much.)
Light, well sat on the face. The arms are made of very soft plastic, flexible, solidity, cornality, although the price is not small ???!!! If it is so conceived and will be reliable, then let it be. In the lenses, something also did not notice the change in transparency from the illumination.
Excellent quality, good packaging, very good quality hard case, gift tags, good quality cloth, lens test label, and guarantee
I arrived well protected, megusta the design, simple, but the clarity, when using them during the day and in the afternoon is very good, the colors are bright
I liked the arrived on the deadline great
Good material, flexible and comfortable. Fast delivery only 10 days to Mexico. I recommend...
Glasses and seller Super ordered second time
Very good quality lenses. Although the glasses themselves are on a small face.
I like the quality of the lenses. The frame a little odd though and very wide around the head and ears. The arms of the glasses bow out, which means I won’t get and suntan lines with them.
I buy the second time, the first lost in a week. Why am I telling you this? Yes, because I will like the quality of the glasses very much.
good product for the price
Todo👍
Very nice for the price, true polarized, would buy again.
it's pretty soft and sleek. looks very fragile. you must be a very careful user
Very beautiful, packaging done well, and very fast shipping
100% quality
Very good glasses, without super light and of good quality, I already ordered the fourth pair because the ratio between price and quality is optimal, fully recommended
very good glasses for their money, excellently packaged and insured am very satisfied
These glasses are as described, the fit just fine, light weight and comfortable. They are great while driving, and do as good of a job as my Maui Jims
I like the sunglasses 😀 At this price, you couldn't get better than this, the packaging is great, the shipping is fast, thank you
Merci
Everything is perfect.
Good quality of the lenses, light and beautiful, recommend.