Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's exactly the same as the one in the photo and they arrived before the expected date. I'm very happy. I highly recommend.
very satisfied, thank you
Very medium quality but the price is two issues needed
Value for money very well, it seems they are polarized, the shipment arrived before time, it is worth saying I recommend.
They are exactly the same as in the photo, have excellent protection for the view, help for photosensitivity
High-end product, well-made, recommend product and sprzedawce.
Thanks for the order quality and fast delivery. It is very convenient that the polarization indicator is attached to the glasses.
so cool , my husband loves it
Helps my grandmother drive and she loves them they also fit over her glasses
Excellent quality, I was delivered to my home in Lima Peru, it does not take as long as the estimated time, may be a month.
Nice
Awesome glasses! Just as described! Thank you very much!
Excellent lenses had many doubts when buying, but as soon as they arrived and I tried them simply excellent I recommend they are more than expected exceeded my expectations
Perfect somewhat delicate the cues, made order other 2 pair
These are my absolute favorite glasses. I bought 3 pairs and they all arrived in perfect condition. It took exactly 14 days from the time I placed the order until the glasses were received.
Exactly what I order....just without box. packaging was well. so nice
Excellent Product, meets what it offers
Absolutely amazing! I love them! They're super stylish and much better quality than I expected. Tremendous glasses, I am considering buying again in another color once they go on sale for such a low price again.
it was very good and fast im so happy to deal with buyer he was respectful and helpful
Great pair of sunglasses! received many compliments. quick delivery.
Nice quality, not excellent. Small rattle but nothing some glue will not fix. Are truly polarized, tested with computer display. Cover eyes well and fit even my large head. Tint is good level. For under 5€ really good buy.
Item as described, arrived to me in less than 4 weeks to USA.
Elegant very beautiful ordered another pair for child board
Love Them! thank you for coming through with a nice product in a reasonably fast shipping process. only took 3 weeks to receive! Will definitely buy from them again.
Very good. The product is the same as the description