Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is a dent at the side of the box from the transport.
It's beautiful, very delicate and velvet, the cards are comfortable and soft to the touch, I'm very satisfied with my purchase, I also recommend the packaging very well done arrived intact without any problems and much earlier than expected thanks excellent shopping experience.-
Excellent Product, thanks
I love it
BEAUTIFUL! high quality
Cards made of plastic covered with gold film, beautiful, but when used, the film is peeled and twisted.
They are beautiful
beautyfull
A little thin cotton wool, you need to handle very carefully, and in general very beautiful cards, a tin box is just a class
The box came unglued in the back. And in the description manual it only comes in English and some poorly printed sheets, which is not understood as in the photo is appreciated. But about the rest perfect and very happy with the speed of shipping.
The quality is excellent. But the deck is plastic. It's impossible to mix, everything falls apart, so slippery. Even if you just hold in your hand can slip out and fly the entire deck loose. It's terribly uncomfortable. I do not even want to take in hands. And the pictures are dark. Although beautiful. In general, mixed feelings. Maybe, of course, I'm handwork, others will come in. But, definitely my most beloved deck will not. A sorry
Exceptional quality for all set
Arrived 24 days, box came mixed and the size and smaller expected
Order as shown in the publication, in good condition. I really liked it. Thanks.
I've never received a shipment so quickly. Cards are perfect. The thickness of the paper is excellent, they mix nicely.
Product spectacular. Exactly as described. Good quality towel and bag's letters, is even thick velvet. Cards good quality. Back and recommend to buy.
Grade 5 ++++++
Beautiful, amazing as in the pictures.
Receipt but took up time card combination glittered knotted oh♡Thanks
Excellent tarot cards and packaging! I'll definitely buy again.
Luxurious set, beautiful cards, a wonderful gift. And a bracelet with a star pendant.
Thank u
Perfect! Beautiful letters and great quality
Beautiful card and equipment box and rest. Quality very good. Quickly I received. Thank you very much. Yours
Spectacular. The cards are embossed and an incredible texture. Very good gift.