Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick response to the queries.Excellent communication skills, brilliant customer service and its well worth the money. They were packed very well with plenty of bubble wraps. Bought 2 for gifting, will buy from you again
Very good and very nice, but the candle is missing
Very nice. Not tried yet.
The main pen inserted into the pen is good. Thicker feathers in the kit-to be honest, junk, you can not count on them.
Very nice and original everything.
Everything perfect and well packaged
Came all for a week, with home delivery, the goods are packed perfectly, there are no jams on the package. Thanks for the quality, nice to work.
Excellent packaging, not jammed, it came All the whole, in the kit there is no candle, which in the photo from below is round white, but in the description it is registered that it is not included in the kit. The goods went a week, to the door delivery.
They are accurate to the photos and very beautiful, not at all uncomfortable to use to write
Everything just like in the picture
The set came for 4-5 days, a cool gift box, but when opened, I noticed the staples at the pen, which is very offensive. Also note that the candle and ink are not included.
Internal stuff some dog box sliding in oyster wedding Inori yuzuriha antler key. Outside the box thatch got stuck in its thatched Green is trolling box liquid in the Bury had four. Ink by eliminating in commodity description saw more will not fit four key
It came very quickly. Everything is exactly as stated. The candle melted along the way, but the problems of our validating posts. In the set there is no ink, the bubble is empty, but we plan to buy the colors we need.
Very cool set, the sting will not try, I did not take it for myself, just like in the picture, delivery by courier, ordered July 16, came on July 26!
Cool gift set! The box, however, was a little crumpled
I ordered red, came-maroon. The box was slightly crumpled around the corners. Delivery is very fast.
Super! Box whole, delivery fast! Only ink no (
I loved it, it's perfect. It has a lot of quality
In the set there was no sleeve candle, I had to spend on a set of custom. So only 4 stars.
Recommend. Solid workmanship. Gift Super
It was a gift for a girl, she was thrilled
Same as in the photo. It comes without ink.