Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved is foremost perfect
I bought it for present. Beautiful and lovely. Cute
Cool Spider. Think it is larger, but glad that it turned out to be wrong. Very cool and carefully packaged, with all the love so to speak. Satisfied with the purchase.
It's very pretty! It has very bright finishes, almost mirror. It's completely metallic gray. On the front legs it has two holes so it can put a chain on it. The red color in the photos is the reflection of my clothes.
Very nice spider brooch.
Brooch exactly as pictured. Very carefully made. Come quickly. Seller and recommend items.
fast and beautiful
So nice. super State giga fun. For you young lady state this on a black dress so any and it is a nice spin the large is as shown in the picture
Beautiful!
Very nice brooch and quality. Arrived quickly and in good condition. Thank you
This SUPER cool, to make a TABLE with them
Nice ones
A little bigger than I thought it would be but I don’t mind at all tho it looks just like the picture and it’s rlly cute
Awesome bugs, can be used as a brooch and as a pendant, on the front legs there are loops
Beautiful. Thank you!
Very nice
Looks very cool, like in the picture
really pretty brooch, looks heavier than it actually is
It’s beautiful, my wife will love it.
Very nice and excellent condition and quality of the entire pin.
I love it! A definite recommendation Very pretty
Spider is gorgeous. All together, clear, straziki on back. Is great.
The product arrived in perfect condition, my mother liked, recommend.
Very pretty brooch. Ordered actually for Halloween, but it‘s worth to wear all day…
Looks good. If you not to close and look closely could the soinne functional real be kept. Top!