Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great and quick shipping
My son is just happy! Turns and plays a melody! It came in 3 days from Belgium.
The parcel came very quickly, as promised, within 7 days, by courier. Everything is perfect in the box, very suitable for a gift.
He arrived sooner than expected and in good condition. When I mount it I'll put more pictures
Get your own wax- none of the wood kits I ordered have wax.
Got after 17 days. Nicely packed. Everything looks as in description.
took me 4hrs to assemble, including sanding parts as there were rough edges /chips when I remove the pieces from the board. able to assemble and musical box works. I wonder if there is an option for motor that fits this box base so that the ferris wheel can move constantly without stopping. the current one provided is a musical box and it stops after less that 2rounds
Collected in one breath, collected in about 4 hours (taking into account the rest for the fingers) the instruction is clear, in English, but with 0 knowledge of English I figured out out out out the wheel itself madly looks beautiful, decided to collect a whole collection of models of this company, the Ferris wheel took exclusively for the sake of interest, But after the collection I realized that one wheel I can not do it, the shelf for the collection has already prepared :)
I came very quickly. Assembled easily, almost in one evening, the instruction is clear. Everything works. The set is very satisfied! A couple of times broke long, thin details. But they are in a set with a margin that saved me
I liked everything, bought my daughter for my birthday, and decided to color it) now the buttons in it roll plays) came quickly
Thank you very much ^ ^ Very good purchase ^ ^
I ordered it on Saturday the 12th and it arrived on Monday the 14th, the better impossible, it comes wrapped in plastic, it seems right, it's for gift,
Came quickly, in time for it to be a gift. The giftee will be so happy. This is different from other metal kits because it moves and plays music.
This was as described. It was a bit more delicate than I thought it would be but turned out okay even with a few breaks that we glued back together.
Excellent designer, quality at altitude, came quickly. Advise!!!
Fast shipping. Excellent design, you can as a gift. Collected an hour for 3- 4 with children. On some parts (especially brittle) there are spare.
Is beautiful, easy to assemble, a charm
The order came in time, the box is beautiful, did not crumple, while they delivered, inside the details, instructions, bolts and even a screwdriver, also in the kit the roller,, I ordered it as a gift, so I did not collect it, I'll add a review later
Fast delivery, faithful to the description