Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In life, the color of metal is too bright, much brighter than in the photo.
love it Thanks
A bit smaller than expected. Arrived well packaged. Happy with quality.
smaller than what I thought but pretty. extremely fast shipping I was impressed
It's very nice but it's smaller than I thought.
It arrived before the date indicated and well packed, it is just as in the photo.
It is very beautiful but the chain broke easily when I was trying to put it on so be careful with the chain.
Very beautiful and small, I thought it would be more) But still the goods are very satisfied
Arrive quickly and very good quality! Great product, mtn you have to see if it holds in time mask anyway, I am very happy with the product
The necklace and charm are beautiful however the actual size of a charm is that of a dime it's still cute. Also the chain is sturdy and doesn't tarnish like some other necklaces and charms. Definitely would recommend if you don't mind the small size.
a lovely little necklace, especially for the price.
I can't wait to wear this. it is so cute. I'm very glad I bought this
Magnificent work, very beautiful I can see the whole galaxy in the little stone. very beautiful indeed ❤
very cute looks just like the picture not the best material but still very cute
it's pretty but it's a lot smaller than expected it shipped a whole lot faster than the original date tho
Can’t wait to wear it
it’s really pretty but it’s way smaller than i thought and it’s not gold it’s more rose gold but that’s okay. it also came a week earlier so that’s amazing
Very beautiful, is hermodo
another beautiful piece of work my girlfriend loves this one too
Arrived only in 3 weeks and is very cute: 3
very small still pretty
looks just like image i love it!!
ist so beautiful thank you
Take long to arrive. Is very nice really and is such a description.