Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything Ok. Thank you
The box looks like she played football, but inside everything was perfectly wrapped. No scratches. Perfect.
Just like the description, very pure and clean crystal.
It was smaller than 50mm, but still very pretty! aside from that I love it
Just beautiful thank you
Excellent quality super smooth transparent very well increases
Just like the description, I arrive well and healthy the product, arrive super fast in 15 days.
love the quality.
Super Ball, came well packed
Excellent sphere. No mistakes and it's wrapped very well
Bizaar and all sta up sense head hihi even me cat
great! i ordered another one biger
came on estimated day it was quadruple wrapped so you can feel comfortable knowing it won't crack or break before it gets to you. especially with how postage practically beats up their parcels! (wrapped in newspaper, in a box, in plastic wrap, in delivery bag) I look forward to fiddling with it !
Exact as the photo, it came intact, nicely packaged.
Den bowl godt innpakket. Fin og hell kule.
looks good. delivered less then 2 weeks
Come quickly! Packing is as careful as possible. Took for a photo. No complaints. Thank you!
The goods are exactly as in the description. Very nice clear glass ball. Came very well packed and without defects.
The order received after 10 days, St. Petersburg. packing and quality is good, all as in the description.
The box was very crumpled, like she was playing football. But the ball was in the navel and in the box, came whole. It has scuffs and small bubbles inside. Interesting thing, photos with him like :)
Excellent goods, quality, packed well, without air chips and scratches
Look ud beautiful and high-quality, though שהיה עדיף if I 'd purchaser the 10 cm and M
very nice not a scratch, very satisfied