Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect!!! super fast shipping
Cute and gold foil isvtruly foil.
beautifully done, they are thin like paper but they go on surfaces smoothly. great for scrap books
Beautiful stickers of gold color on a paper basis. Well glued. I use for a diary, or just to decorate pages). The quality is excellent. Happy.
These stickers are beautiful, magnificent. They're worth more than they cost. They are a lot of pieces of different sizes and designs. Everything Golden shines. I love them.
Huge mostly, but incredibly beautiful!!!!
it took forever to arrive, but it's totally worth waiting
Really beautiful stickers and many designs to choose from. Fast shipping.
Very beautiful stickers. good quality and arrived fast.
I ordered several things and it came as in the photo. It took two weeks.
Fortunately on this lot the stickers were less glued to each other. So the gilding was intact.
The prettiest stickers I 've ever seen in my super-precious life, some came wrinkled but good.
perfect! so beautiful, very satisfied!
Arrival quickly. Packing suitable. Fits the description. I recommend
these are quite large, so keep that in mind! the designs are gorgeous and I love the foiling, and can't wait to use these in my scrapbook!
The stickers are simply sublime. I recommend a thousand times. The quality and foil are at the appointment.
These are very cute stickers. I like the shiny holographic material. The designs are really cool too. I would buy them again!
All 40 stickers came. They are very shiny and accurate to description. However, the stickers were packaged front to front meaning that some of the stickers have white lines from where the one sticking to it took off the gold. Not the biggest deal, but kind of disappointing. Other than that, great stickers!
Very nice arrive several, very happy recommended
Exactly the description and arrived very quickly, I recommend.
Some slight damage on sticker due to being stuck together, but fast shipping and very beautiful!
They are absolutely GORGEOUS!!! So much bigger than I expected. I will buy again for sure!
Golden is very beautiful in light, in darkness takes a more copper tone