Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 1 month. Beautiful. I'll order more of the yellow metal. Knew I 'd order right away.
It’s very nice
Good tidalization but without nipples ( Very shiny expected more but very pretty looks like it is Complete chain
It looks very beautiful it is not heavy and it is not very big but it is not small 10/10
Like the photo, even better. Looks not cheap from). Thank you
Everything came OK
Great!
great
Very good quality! Definitely recommend. Do not skimp and take with a chain, it looks very cool, and you can hang other pendants on the chain.
Very pretty necklace. A little less detailed than in the pictures. Pretty satisfied.
It is done very well and carefully, I am very satisfied!
The pendant is cool, of course there is a small hole on the bottom of the figure, but otherwise it's very good. It's also a very tight and reliable chain
Pendant and chain unrealistically cool and high-quality. The chain is very dense, it will not break, and the pendant is incredibly beautiful and detailed!!! Thank you❤️
Very nice Angel necklace I'm happy with it. Arrived on time
was detailed and great quality for the cheap price
The pendant is cool, I like it. I wear it every day️️
The pendant is great, I suggest you to buy it, it's more than I thought it was a plus
Ordinary pendant is not visible facial features made of metal
Thank you so much! And this time very fast within. He is wonderful.
Pendant just fall off!!! The truth was apparently on foot. But nothing-it was worth waiting. Thank you!!!
Chic Angel. weigh accordingly. So the chain on which I take a photo not from the manufacturer, it was thin. So I replaced her. But it's not to the detriment of the Angel. He's great. I recommend who wants to have such a charm. Latest photo Angel rear view. But he can stand perfectly where you put it.
Love this lil guy sm
high quality
very nice quality!! pendant looks exactly like the picture & came really fast- 1 week after ordering it!
Did not expect such a good quality for such a small price.