Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like the product! The colors are vivid the design is cute. However the place of the band is at the left and I am right handed so the band will be more suitable if I were left handed. But* the band cannot go in the right due to the lenses
Recommended
Excellent.
Vero good
It looks very nice and good quality
Everything is fine! quality is good
It’s sooo beautiful, and it’s great to hold and it feels secure!!! I’m definitely buying more in the future <3
A little too small and the teoephone sticks out the edges but in general the cover suits
Very nice Hull and so fast delivery
Excellent cover, very dense and comfortable, I order a second time, after a year of socks torn off the handle, but I actively used it, without complaints
Slightly harder than the last same case
Arrived early, am happy with the quality of product.
I fell in love with design and quality. Thank you!
A good cover, tightly sits)
good quality, i am very satisfied.
In general, the goods are normal! But the picture looks "print" more interesting. Thank you!
Very beautiful the hood!
Cool cheholchik. For your money just fine.
Beautiful case, I am a person picky, but very good quality, it's a pity that there is no white rim. Took on 8
Delivery was not fast, but not long, on time) the quality is good, worth its money
Gorgeous phone case. Super snug fit and great quality. The strep bracket is really secure too and a great alternative to a pop socket. The “transparent” bit is much darker than pictured, however in my case that’s good because I dislike my red phone. Love this, would definitely recommend
Very high quality.
Great fit and good price! I love it
It is just as seen in the picture, arrived in approx 15 days to Monterrey ^ ^
Good product!