Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly I like it a lot it’s just what I wanted and ordered it’s not a cheap thing or anything like that it’s a little small but that’s my own fault for not picking the right size shipping took a little while but pretty good overall it came in a good condition and that’s all that matters.
It came very fast, like a month fast! It isn’t broken and it’s very pretty! I love it and it worked out great!!!
cute
Very nice, looks good quality. I charm and I come fast
Delivery to Bashkiria is fast, as I ordered three different rings at once. Came in one package. The ring is very cute, gentle, I will wear it.
Beautiful ring, it matches my expectations! It is directly adapted to small fingers like mine (size S) and can expand as needed
The goods are very satisfied, and the delivery is fast.
Muy bonito, es precioso el envío fue rapido gracias vendedor
The goods came quickly, was well packed. All as well as in the picture. I'm very happy.
Chic ring, looks natural. Like silver.
Chic
Very pretty blue ring. I love it.
Loved it
super cute ring, perfect for summer. very pretty
Everything is super!
The shipment was fast and the ring is nice
Absolutely beautiful ring
Bugles ring cool but color is a little darker than the picture, cool it is that is adjustable. Product came quickly.
Very beautiful ring! Looks like silver. Quite heavy. The stone is not muddy. The mount is done well. Without adjustment size 17,5
Just the way it looks in the picture.
The goods is the same as the description
It came unexpectedly quickly, on the inside of the engraving of 925 tests (silver for a hundred rubles, yeah), the stone inside is beautiful, but it's in its nest, so I I but their money is worth
Très bien
Sincerely I am happy with my purchase. Fast shipping. The packaging is impeccable thank you so I give you 10 stars.
The ring came well packed, looks exactly like in the photo, the size is adjustable that is very convenient, went somewhere two weeks, the goods are good, I can advise