Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take it for the second time!
The chain is hilenkaya but I really liked the pendant for my money Super, the chain changed the wear with pleasure did not cause allergies
The necklace is a little small, I 'd like it to be a little longer
Shipping very fast! Beautiful would buy again
Ordered on November 13, from the Mail took away December 12, looks beautiful, the chain is thin, do not know silver it or not, the weight is light, chose for a gift
Everyone is happy, thank you
Madly beautiful, I adore it
Very beautiful pendant complete with a chain. Looks expensive and beautifully packed-ideal for a gift. The chain is adjustable in length. There is a test, but I do not know silver it or not, I will not be sure. Delivered to Orenburg in 30 days.
The suspension took several months. When I received, immediately put on and carried 2 days together with another silver pendant. Then I had to take it off because there was an unknown rash on my neck. It's because of this suspension. I do not know what it is made of, but with another silver pendant there were no such problems
Neat pendant, looks like a jewelry decoration
Excellent suspension, looks nice, well made
One of the best purchases on Ali! The pendant is simply chic, light silver, the quality is super. For its price just a find! More such things would find here
Beautiful, but a little bit short.
A beautiful suspension, let's see how it will be worn, will it not darken. Came quickly, two weeks before Smolensk.
Nice little pendant. It looks beautiful. It's been 17 days.
Very fine very pretty
Qualitatively made, beautiful color. I will wear it with pleasure
Very quality and cute necklace. Thank you!
He arrived two months later but arrived and is beautiful
Really beautiful thing