Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fayhoo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fayhoostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, but the smell is strange, it doesn't smell like wood at all.
Just like the seller's photo, very carefully done, nice to use and really beautiful, very beautiful!
very cute, works well. good for messaging your scalp.
Very cute but very small
Small very like a toy. Very pretty, well-made. Sandalwood is a tree-I don't know.
It really smells like wood and doesn't pull the hair
It’s very beautiful and all but smaller than what I expected, fast shipping
And beautiful, good quality and comb hair very well.
Same as the image, very nice and firm.
Cute comb. But there is a big but. The teeth inside are very rough and will spoil the hair. I will try to file it with a file, but it is still not cool and not nice
Super
I liked it very much. I will order more for my granddaughter
It came in a month, looks great. Real wood, feels comfortable.
Very pretty, but very small comb. I would say in the purse for the girl There was no spot when receiving.. Daughter actively uses
Is cute, although I think a little expensive. Ideal for gift. In fact I have already given it away and the person has loved it.
Great comb. Not big
Excellent Product as shown.
It's exactly like the photo.
Is smaller than I thought, the size of the hand or even smaller, but for practical purposes it works.
It's perfect! Great quality!
Very beautiful product. Well done. Small. But I loved it.
beautiful, but smaller than I thought
Excellent Product, quality, color and finishes same as photos, pocket, I recommend
It is just like the photo, incredibly beautiful! I'm In Love💚
Attention small bathrobe less than 10 cm long